Terms of Sale

When you book a service through our website, by phone, or via WhatsApp, we will confirm your appointment by email or message. A confirmed booking is an agreement between you and Mint Ovens Ltd for the services described at the price quoted.

All prices are listed on our website and are inclusive. There are no call-out fees or hidden charges. Prices may vary for heavily soiled appliances or non-standard equipment, but we will always agree the price with you before starting work.

Payment is due on completion of the service. We accept card and bank transfer. If a deposit has been taken at the time of booking, it will be deducted from the final amount.

You may cancel or reschedule your appointment free of charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to £20.

We reserve the right to cancel or reschedule appointments due to circumstances beyond our control. If we need to cancel, we will contact you as soon as possible and offer the next available date at no additional cost.

Please ensure we have clear access to the oven and surrounding area on the day of the appointment. There is no need to pre-clean the oven. We bring all equipment and products with us.

If we arrive and are unable to carry out the work due to access issues or the customer not being available, a call-out charge of up to £30 may apply.

We use non-caustic, biodegradable, eco-friendly cleaning products. Your oven is safe to use immediately after we leave. If you have specific concerns about products used in your home, please let us know in advance.

We are fully insured with public liability cover. In the unlikely event that damage occurs as a direct result of our work, we will resolve it promptly.

Some pre-existing conditions (such as worn seals, loose hinges, or cracked glass) may become apparent during a deep clean. We will always point these out and will not proceed with work that we believe could cause further damage without discussing it with you first.

If you are not happy with the result of your clean, let us know within 24 hours and we will return to put it right at no extra charge.

If you have a complaint, please contact us at [email protected] or by phone. We take all feedback seriously and will respond within 48 hours.

We may update these terms from time to time. The latest version will always be available on our website.